Nanovault

I need some help I have a wallet in nanovault i transfered fund from binance in 2019 instead of copying the seed and mnemonic phrase I did a screen shot the problem is the screen shit only shows me 21 characters of seed and 11 phrases of mnemonic

If the mnemonic is 12 words then I guess you can brute force it. Does anyone know if it's 12 or more?

I don't know if it's 12

Good afternoon everyone, I have a "problem". I bought nano to test the support of the ledger nano s using the nano vault, however it has already been 5 days and nothing from the nano goes to my wallet, on the nano crowler website it's like "unopenned account" how to solve this?

it's 24

Nano Vault has been discontinued, please use Nault instead